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IT Service Delivery Manager

Job Category:
Management
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Central Dublin
Location:
Ireland - WFH / Dublin 2
Salary Description:
Competitive Salary / Rate Offered
Posted:
05/03/2021
Recruiter:
Aspira Ltd
Job Ref:
CJ-362

Aspira is currently looking for an intermediate IT Service Delivery Manager to join us on an interesting project in Dublin 2, starting from mid-June 2021.

It is an initially 6-month assignment, with work from home arrangements until it is safe and feasible to work from offices in D2.

 

Responsibilities:

  • Ensure that the support and helpdesk service delivered to the company by its existing ICT managed service provider and various other vendors is well-coordinated, via clear definition of respective support roles, streamlining of support processes, and identification and implementation of service improvements where possible;
  • Coordinate internal communications and liaise with vendors in the event of issues, incidents and outages, and act as the primary point of contact for all vendors and providers on a day-to-day basis;
  • Actively monitor service level agreements and service level reports, and seek diagnosis of root causes of recurring issues;
  • Review existing controls and risk mitigation measures related to the secure management of information;
  • Develop, implement and monitor internal ICT standards, policies and procedures.

 

Experience & Skillset:

  • A minimum of 5 years’ professional experience in a similar role:
    • Designing, providing and improving IT service delivery models towards service excellence, across a variety of contexts and scale;
    • Managing relationships with partners, providers and vendors, and coordinating their responses to achieve effective resolution of issues;
    • Engaging with key internal stakeholders, managing expectations and communicating effectively;
    • Developing, revising and implementing ICT policies, procedures and controls to protect the integrity and security of information.
  • Experience and certification in ITIL
  • Native English
Contact Details:
Aspira Ltd
Tel: +447403645381
Contact: Magdalena Szotek

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