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IT Support Engineers

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Nationwide
Location:
Various locations across Ireland
Salary Description:
Competitive Salary Offered
Posted:
03/03/2021
Recruiter:
PFH Technology group
Job Ref:

PFH Technology are seeking IT Support Engineers to join our National Teams  

Contract Positions – Various locations across Ireland

Email – Itrecruitment@pfh.ie

Responsibilities

  • Delivering Superior Customer Service 
  • Onsite Customer support to resolve technical issues on real time basis
  • Resolve issues across Windows 10, Laptop and Tablet devices, wireless connectivity, printing and software
  • Track, route and redirect problems to the correct resources
  • Update ITSM systems
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations

Skills

  • Windows 10 operating systems
  • Wireless and local area networks
  • Software and application installations and remediation
  • Proven working experience in providing Desk side support
  • Be able to work in a pressurised environment
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Very strong proficiency in English

Qualifications

  • Bachelor’s degree in IT or 1-2 year’s experience in IT support.
  • Excellent interpersonal skills as role encompasses HR admin
  • Good problem-solving and communication skills
  • Full driver’s License is an advantage.

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

 

Contact Details:
PFH Technology group
Tel: 01
Contact: tec

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