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Helpdesk Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary:
€25,000 to €30,000 per annum
Salary Description:
Bonus,progression
Posted:
23/12/2020
Recruiter:
Reperio Human Capital Ltd
Job Ref:
BBBH28738

Helpdesk Support Dublin

An exciting new opportunity has opened for a recent graduate or someone with a few years of industry experience. This opportunity will offer you the chance to grow in your chosen field with many candidates going on to become developers or move to application support.

Key Responsibilities:

* Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
* Identify, evaluate and prioritise customer's problems whilst formulating plans of resolution
* Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
* Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary

Key Requirements:

* Strong knowledge of SQL, .net and C#
* Azure, Xamarin, Teams, CI/CD experience will set you apart
* Excellent documentation skills
* Able to build rapport quickly
* Excellent communication skills
* Ideally 2 years' experience in a similar role

For more information contact Peter Raine 015713966

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3966
Contact: Peter Raine

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