Desktop Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
€170 to €200 per day
Salary Description:
itContracting - An Evros Company
Job Ref:

Desktop Support Engineer

itContracting, on behalf of our enterprise client in Dublin City, are looking to place a contract Desktop Support Engineer with them for onsite placement.

The role
The person appointed will, working with our clients offsite support team, act as single point of contact for end users to receive support and maintenance within the organisation's desktop environment. This includes installing, diagnosing, maintaining and upgrading equipment (desktops, laptops and tablets) to ensure optimal performance as well as software installation to match user requirements. The person appointed will also troubleshoot problem areas (in person, by telephone, or via email), providing end-user assistance where required and working within agreed service levels.

Desktop Support

- Install, upgrade, support and troubleshoot, Windows 10, Office 365 and any other authorised desktop applications
- Install, upgrade, support and troubleshoot for printers, mobile devices and any other authorised peripheral equipment
- Configure desktop hardware to corporate standards
- Liaise with third party suppliers as appropriate
- Manage calls using the call management system; update accordingly including details of issue resolution


The key technologies

- Desktops – prominently Dell
- Laptops – Dell; Tablets; Surface Pros; Mobile Phones: Apple iPhones
- Microsoft Windows 10
- Microsoft Office 365
- Microsoft Teams Collaboration
- Microsoft Teams Telephony
- Microsoft SharePoint 2016/Online
- Active Directory / Azure Active Directory

You should have

- Degree in Computer Science, Software Engineering, or a related field, or an equivalent combination of education and experience
- Experience supporting of Microsoft Windows 10
- Experience supporting of Microsoft 365
- Experience of supporting Microsoft Teams Collaboration
- Experience of supporting Microsoft Teams Telephony
- Active Directory – user and group security configuration
- Active Directory – group policy configuration
- Managed desktop anti-virus management systems – ideally Windows Defender
- Understanding of ITIL framework and related processes
- Experience of desktop imaging / desktop application deployment
- 2+ years’ experience in a similar role

Ideally you should have

- Microsoft RDS
- Remote connectivity tools such as TeamViewer and RDP
- Microsoft Intune/ Endpoint Manager
- Sector experience

You must have

- Good interpersonal skills
- Good communication skills
- Customer-friendly attitude
- Good problem resolution skills

NOTE:  itContracting and our client are equal opportunities employers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the position.
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Chris Byrne in itContracting directly.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.
Ref: ITC3327

Contact Details:
itContracting - An Evros Company
Tel: 00353878587672
Contact: Chris Byrne

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