Desktop Support Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Job Ref:

Main site in West Dublin - Work from home 3 days per week at the moment

Support 3 sites - own transport required

€35k - €38k + benefits

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast-moving team. Our client is seeking to recruit a Desktop Support Specialist with advanced customer service skills. The role is based at a large national business that is based in West Dublin. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.

Duties include:

Providing 2nd level Deskside support both onsite and remotely.

Monitor and manage Deskside ticket queues (Remedy).

Resolve incidents within the agreed Customer SLA with high focus on obtaining an excellent customer satisfaction rating.

Effectively diagnosis & troubleshooting of customer devices (Win10\Office 365)

Build and re-image customer devices through SCCM

Troubleshooting hardware /software/ network connectivity issues

Management of local customer asset

Determine proper escalation path for non-resolved issues

Participate in and contribute to a dynamic IT team

Travel required to other client sites (Dublin\Kildare based)

On-call support (out of hours\weekends) on a rotation basis.

Provide ah-hoc support for on-going projects at the request of your manager

Skills/Experience Required:

Minimum of 2 years' experience in deskside support in a corporate IT environment.

Technical certifications in IT desirable.

Strong Window deskside support experience - supporting Windows 10.

Strong knowledge of MS Office/Teams/SharePoint/Bitlocker.

PC / Laptop hardware configuration and troubleshooting.

AD / TCP/IP Network knowledge.

The ability to work on your own initiative and be a self-starter.

Proven planning and organisational skills.

Exceptional problem solving and troubleshooting skills.

The willingness and ability to work co-operatively with others as part of a team.

Good interpersonal and communication skills.

Customer focused with excellent telephone manner.

Please click APPLY to be immediately considered!

Own transport, as well as Stamp 4 or EU passport is required

Contact Details:
Contact: Contact

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