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NOC Engineer - Tier 2

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Salary Description:
Competitive salary offered
Job Ref:

NOC Engineer - Tier 2

Euro Executive Recruitment has been retained to recruit an NOC Engineer - Tier 2 by a leading Communications Group for their Limerick office. The Network Operations Centre Engineer Tier 2 will provide 2nd line technical support for the Network Operations Centre team to resolve faults/events per customers SLAs once not resolved at Tier 1 level.

The Role:

* Provide 2nd line technical support for the Network Operations Centre team to resolve faults/events per customers SLAs.

* Ensure customers are kept fully up to date with the status of notified incidents/queries as per SLAs

* Mentoring of 1st line technical support engineers.

* Provide timely completion of root cause investigations after fault scenarios.

* Planning and execution of network change activities such as network configuration changes, platform migrations, software upgrades

* Operational verification of new network infrastructure and platforms

* Facilities Management - oversee the ongoing maintenance of the facilities across the country

* Change management approval and scheduling

* Vendor/partner interaction and escalation handling

* Participation in company emergency callout Rota

* Additional duties as required


* In depth knowledge of DWDM/Ethernet/IP/MPLS/Wireless, preferably specialized in one with a good grounding in the others

* Excellent communication skills with ability to build strong relationships with peer engineers internally and externally in customer and vendor organizations.

* Good understanding of Co-location Build (Power, Aircon, batteries, BMS)

* Good understanding of transmission and routing & switching network principles, including service and network build experience in those platforms

* Excellent time management and organizational skills and exceptional attention to detail with an ability to multitask

* High levels of flexibility, willingness to learn and develop and awareness of future trends in the telecommunications industry

* Fluent in written and spoken English

* Eligibility to work in Ireland

* Familiarity with one (or more) of the following vendor platforms - Nokia (formerly Alcatel-Lucent), Juniper, Ceragon, Ciena, or Coriant (formerly Tellabs)

* Experience testing or validating Carrier Network design and rollout.

* Cisco/Juniper/Nokia - IP/Ethernet certification

* Track record of successful technical project execution

* Familiarity with ITIL framework

Contact Details:
Contact: Contact

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