Application Support Dublin
I am working with one of Irelands leading software companies who even in the current climate have gone from strength to strength. Due to this continued success, they are looking to add to their extensive IT department. The successful candidate will be given their choice of career progression if you are looking to stay in support or move to development the opportunities are endless with this company.
If you have a passion for IT and are looking for your next challenge in application support, then this is the role for you!
* Provide excellent customer service
* Resolve customer issues quickly and efficiently
* Evaluate and prioritise tickets
* Provide in depth root cause analysis and communicate your finding to senior manager
* Escalate unresolved to senior colleagues
* Document all troubleshooting techniques
* Strong knowledge in one or more of the following development languages SQL, C#, .net.
* 2 years Helpdesk experience
* Excellent communication skills
* Experience working in a high-pressure environment
* Career progression (application support lead to junior developer)
For more information contact Peter Raine Reperio Human Capital 015713966
Reperio Human Capital acts as an Employment Agency and an Employment Business.