I am urgently looking for a Deskside Engineer to work on a contract basis for a leading global IT services company who provide support services to a large public sector customer.
Rate: Up to Euro 185 p.d. depending upon experience
Duration: 3 months, rolling
Location: Cork, home based during Covid
Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus. Works with little supervision and has limited specialisation or ability to work on a wider range of systems.
Your experience will include
* Feedback from customers, Project Manager, Service Lines etc.
* Proven track record of problem resolutions
* Successful solution designs implemented
* Service level requirements
* Response and resolution to escalated issues in a timely manner
* Problem ownership demonstrated.
* Meets project deadlines and costs within own scope of responsibility.
* Errors with workarounds or fixes provided in a timely manner.
* Correct application of severity, impact and priority.
Please apply now for an immediate interview.
Project People is acting as an Employment Business in relation to this vacancy