Permanent - great training & progression
€45k - €48k base + benefits
West Dublin based - flexible working on offer
Our client is seeking an expereinced Level 2 Support Engineer with Citrix experience to maintain and manage their customers virtual infrastructure. You will work as part of a small team to troubleshoot issues, resolve incidents and complete service and change requests.
Duties and Responsibilities:
Provide support to customers for technical incidents and escalations.
Record all activities and actions in appropriate systems related to work undertaken, for record purposes.
Respond to incident and request escalations and provide technical assistance to field engineers when necessary.
Diagnose complex technical issues and involve appropriate resources to speed problem resolution e.g. 3rd party vendors.
Provide follow-up status to customers in accordance with specific customer SLA's.
Engage with customers to understand and chart their business and technical requirements.
Design & implement Citrix builds to deliver and maintain the stated requirements of the customer.
Perform a Citrix system builds, including applications, profiles, printing, client roll-out, server imaging, documentation and handover to operational support.
Perform other duties as assigned
Skills & Experienced Required:
Bachelor's degree in Computer Science, Engineering, or related discipline; highly regarded
2 - 5 year's support experience in infrastructure technology solutions
Demonstrated experience of supporting virtualisation solutions across several platforms at 2nd Level
2+ years Citrix experience
3 years Microsoft Server OS experience
App-V Experience
Appsense Experience
1+ years VMware experience (nice to have)
Ability to communicate & liaise with customers
Demonstrate a high level of documentation skills
Remote Monitoring & Management
Tools and platforms used by MSP's is necessary
Previous knowledge of helpdesk policies and procedures
Excellent troubleshooting ability
From here a great opportunity awaits within an award winning company and somewhere that you can really progress your career. Please click APPLY to be immediately considered
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