IT Field Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Cork
Location:
Unspecified
Salary Description:
Competitive Salary Offered
Posted:
14/10/2020
Recruiter:
PFH Technology group
Job Ref:

Mobile Technician 

*Must have full driver’s license*

Responsibilities may include, but are not restricted to:

Level 2:

  • This team will primarily provide remote support. There may be a requirement to travel to site on occasion where remote fix is not possible.
  • Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system; including travel to sites to support users
  • Establish and build on good working relationship with customers 
  • Troubleshoot and if required, referral of hardware faults to third parties
  • Where appropriate, assign warranties on hardware to third parties
  • System administration using Active Directory
  • Troubleshoot issues with Windows accounts/mailboxes
  • Troubleshoot system problems, diagnose and solve software faults e.g. Citrix 
  • Install and configure computer hardware and peripherals, operating systems and applications
  • System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
  • Manage pst requests and data requests for staff moves 
  • Liaise with third party vendors for software\hardware installation 
  • Deal with ‘how to’ and information requests including data security and ICT policies 
  • Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
  • Document new solutions
  • Install individual software requests
  • Managed Print devices – liaise with vendors including IP information
  • Access consoles to push or provide solutions for requests e.g. Content encryption
  • Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate 


Other 

  • Coordinate office activities to secure efficiency and compliance to procedures and processes 
  • Create and update records and databases with personnel, financial and other data 
  • Submit timely reports and prepare presentations/proposals as assigned
  • Assist colleagues as requested  


Experience: 

  • 5 years’ experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills
  • Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project
  • Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing. 
  • Demonstrate evidence of production of quality deliverables


Business Competencies:

  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills.
  • Proven ability to organise work with an organized manner
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner


Education 

  • Third Level Education Qualification is preferable.

Contact Details:
PFH Technology group
Tel: 01
Contact: Sarah Sugrue

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