GemPool are working with a client who develops a digital identity verification solution that enables businesses to onboard customers simply, securely and conveniently. Their end-to-end solution provides a seamless user experience for both the business and the customer, whilst advanced mobile technologies ensure that businesses have a robust KYC and AML process in place. Businesses can brand, configure and integrate the entire solution within a day and with no development required.
Role Summary: The core responsibility of this role will be to ensure smooth implementations of the system by supporting customers in defining their solutions during the sales process, and helping to guide them post-sale in any technical queries they may have for implementation.
You will be a very personable technical resource, who enjoys defining solutions and loves problem solving. You will work closely with the commercial team during sales processes to refine customer requirements, and propose the optimal integrations.
Definition of Solutions during Sales Processes
Response to Technical and Information Security Questionnaires for RFPs
Support of implementation questions during roll-out
Support of the Customer Experience team for definition and refinement of customer issues
Support team in management of ISO-27001 Information Security Management SystemRole Requirements:
Proven experience of at least 3 years working with Cloud-based solutions
Strong knowledge and skills integrating APIs and SDKs
Mobile Development Experience with iOS/Android/React Native
Great documentation and communication skills
Ability to work flexibly on multiple assignments
Security-oriented approach to systems architecture
Strong understanding of GDPR
Processes and Standards oriented mindset
Effective problem solvingIf interested apply above or call Cathal on (phone number removed) for more information