Principal Duties and Responsibilities

• The operational management on a day to day basis including the management & supervision of IT staff.
• Assist in the planning of developments, including selection of systems. 
• Project Management of key IS Projects from Project Proposal to Project Post Implementation Review. This will involve developing specifications, participating in selection and reviewing relative success of projects post implementation. 
• Monitoring and preparation of IS Budget reports. 
• Supporting and enhancing existing processes and existing systems to achieve business efficiency. 
• Assist in developing ‘best practise’ IS standards including Data Protection, Data Quality and IT Security through working with key managers. 
• Undertaking such other duties as may be assigned to him/her from time to time by the General Manager.

Business Competencies 

• Evidence of broad knowledge of ICT e.g. ICT project and change management, business intelligence analysis, application development, planning and implementation, user support and managing ICT vendors.
• Knowledge & understanding of patient based systems 
• Knowledge and evidence of report writing and business intelligence skills including expert knowledge of Excel and SQL.
• Knowledge and understanding of developing Key Performance Indicators (KPIs) and experience of implementing and achieving the required KPIs.
• Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders 
• Evidence of practicing and promoting a strong focus on delivering high quality customer service for internal and external customers. 
• Flexibility, adaptability and openness to working effectively in a changing environment. 
• The ability to lead the team by example, coaching and supporting individuals as required. 
• The ability to work both independently and collaboratively within a dynamic team and multi stakeholder environment. 
• The ability to build and maintain relationships with colleagues and other stakeholders and to achieve results through collaborative working. 
• Excellent analytical, problem solving and decision-making skills. 
• The ability to embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring the team knows how to action changes. 
• The ability to proactively identify areas for improvement and to develop practical solutions for their implementation. 
• The ability to successfully manage a range of different projects and work activities concurrently, utilising computer technology effectively and assigning work to others as appropriate to meet strict deadlines. 
• Knowledge and understanding of managing and reporting against plans and other targets.