Technical Support Technician - Level 1

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Salary Description:
Competitive salary offered
Job Ref:

Job Title: Technical Technician Level 1

Hours: 24x7 Shift rotation

Location: Remote - Must be living in Ireland

Gempool is working closely with a leading multinational looking to increase their support requirements to their worldwide customer base. In this role you will be responsible for providing best in class client service for all internal and external customers you will utilise technical expertise and familiarity with company products and procedures.

Some of the responsibilities include:

Answer customer calls promptly and professionally, within required service level expectation
Troubleshoot, and resolve all service issues promptly and thoroughly
Utilize analytical and creative problem-solving skills to resolve customer issues in a timely manner
Provides excellent customer service including writing and verbal communication with customers, internal departments, external parties and anyone else as needed
Review billing of products
Educate customer on everything from fees, delivery time of products and service requests.
Reset customer passwordsWhat we are looking for:

Excellent customer service skills ideally with 6 months+ in a call centre environment
Some experience working within Telecoms, computer networking and repair experience desired.
Ideally degree qualified, experience will be considered if you don't have a degree
Flexible with work schedule and open to working evenings
Strong problem-solving skills
Ability to perform daily and routine functions with minimum supervision
PC proficiency; MS Outlook, MS Word, MS Excel, Office 365
Ability to work with and assist fellow technicians.This is an excellent opportunity to work for a leading multinational and gain unrivalled training. You will work with top talent in a supportive and collaborative company. As the role is remote you will gain a huge amount of flexibility and not need to worry about a daily commute. There is an excellent package available. If you are interested please submit your CV to the link provided or call Robert on (phone number removed) for a private conversation

Contact Details:
Contact: Contact

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