vbt is a dedicated IT Solutions provider specialising in the following IT Solutions:

Network Support, IT Managed Services, Network Installations & Upgrades, Cloud Mail, On-line Backup, Hosted Server Management Solutions, Disaster Recovery & VoIP Phone Solutions

We are recruiting for an experienced IT Help Desk Engineer to join our Support Team.  The team is responsible for providing Telephone/Remote Access Helpdesk Support. 

Candidate Profile:

Candidates must have previous experience and a proven track record in an IT Network Support role.   Skills and practical experience in the following areas is an essential requirement:

·           Trouble-Shooting issues with Windows Servers

·           System Administration of Windows 10

·           Configuration and Administration of Microsoft Office 365

·           Configuration and Administration of Routers, Firewalls and VPNs

·           Excellent problem solving and trouble-shooting skills

·           Excellent communication skills with fluent spoken and written English

·           Ability to take ownership of issues and follow through to resolution

·           Must be team player with strong customer service focus

Role & Responsibilities:

·           Provide Remote Access and Onsite Support to Clients

·           Monitor Daily Server Monitoring and Online Backup Alerts and resolve issues

·           Trouble-shoot issues relating to Servers, PCs, Laptops and Printers to include Connectivity, Email, Security, Permissions, Data backups etc.

·           Ensure excellent customer service is provided to Clients

Salary:  Competitive salary depending on experience and qualifications.