IT Help Desk Support Engineer - Wicklow

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
Salary Description:
Competitive Salary Offered - Depending on experience
Job Ref:

vbt is a dedicated IT Solutions provider specialising in the following IT Solutions:


Network Support, IT Managed Services, Network Installations & Upgrades, Cloud Mail, On-line Backup, Hosted Server Management Solutions, Disaster Recovery & VoIP Phone Solutions


We are recruiting for an experienced IT Help Desk Engineer to join our Support Team.  The team is responsible for providing Telephone/Remote Access Helpdesk Support. 


Candidate Profile:


Candidates must have previous experience and a proven track record in an IT Network Support role.   Skills and practical experience in the following areas is an essential requirement:


·           Trouble-Shooting issues with Windows Servers

·           System Administration of Windows 10

·           Configuration and Administration of Microsoft Office 365

·           Configuration and Administration of Routers, Firewalls and VPNs

·           Excellent problem solving and trouble-shooting skills

·           Excellent communication skills with fluent spoken and written English

·           Ability to take ownership of issues and follow through to resolution

·           Must be team player with strong customer service focus


Role & Responsibilities:

·           Provide Remote Access and Onsite Support to Clients

·           Monitor Daily Server Monitoring and Online Backup Alerts and resolve issues

·           Trouble-shoot issues relating to Servers, PCs, Laptops and Printers to include Connectivity, Email, Security, Permissions, Data backups etc.

·           Ensure excellent customer service is provided to Clients


Salary:  Competitive salary depending on experience and qualifications.

Contact Details:
Tel: 01 2041000
Contact: Dave Kerr

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