vbt is a dedicated IT Solutions provider specialising in the following IT Solutions:

Network Support, IT Managed Services, Network Installations & Upgrades, Cloud Mail, On-line Backup, Hosted Server Management Solutions, Disaster Recovery & VoIP Phone Solutions

We are recruiting for an IT Help Desk/Road Engineer to join our expanding Support Team.  The team is responsible for on-site installations/Support Calls and providing Telephone/Remote Access Helpdesk Support. 

Candidate Profile:

Candidates must have some experience in an IT/Engineer Support role. Must have a full driving licence and skills and practical experience in the following areas is an preferred but not essential:

·           Trouble-Shooting issues with OS/Printers and User Errors

·           Configuration and Administration of Routers, Firewalls and VPNs

·           Good problem solving and trouble-shooting skills

·           Good communication skills with fluent spoken and written English

·           Ability to take ownership of issues and follow through to resolution

·           Must be team player with strong customer service focus

Role & Responsibilities:

·           Provide Remote and on-site Support to Clients

·           Trouble-shoot issues relating to Servers, PCs, Laptops and Printers to include Connectivity, Email, Security, Permissions, Data backups etc.

·           Ensure excellent customer service is provided to Clients

·           Office and client site position

Salary:  Competitive 25-35k salary depending on experience and qualifications. Company van, phone and computer provided.