Field Service Engineer / 2nd Line IT Support Engineer

Job Category:
Software Developer/Engineer
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Cork
Location:
Cork
Salary Description:
Competitive salary offered
Posted:
01/08/2020
Recruiter:
Confidential
Job Ref:
918183853

Field Service Engineer / 2nd Line IT Support Engineer
Location: Mahon / Cork
Salary: €30,000 - €35,000

Working as a field service engineer for a rapidly expanding IT solutions provider, you will be working on multiple sites across the Mahon/Cork area for one particular high-end customer. This will be a varied and fast-paced role requiring excellent customer service, and end user technical support up to 2nd line.

Responsibilities/Technologies:

- Works with clients to determine problem and develops and implements appropriate technical solution.

- Answers to or escalate calls within given timescales.

- Undertakes installation and maintenance of client systems e.g. PCs, laptops, networks.

- Carries out complex repairs/upgrades to existing systems.

- Monitors recurring faults or errors, analyses trends and develops relevant response.

- Develops and maintains client relationships, identifying opportunities to extend existing service agreements.

- Diagnoses and carries out complex repairs/ upgrades to all mid-range defined hardware, printer and networks.

- Installs and tests network operating systems.

Full JD available upon application

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: https://(url removed)/work/equal-opportunities-employer

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://(url removed)/work/flexible-application-process

Contact Details:
Confidential
Contact: Contact

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