Technical Support Officer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
North Ireland
Salary Description:
Competitive salary offered
Job Ref:

Trust Payments have an exciting opportunity for a Technical Support Officer to join their team based in Bangor.

Job Title: Technical Support Officer

Location: Bangor

Salary: Competitive + Benefits

Technical Support Officer - The Role:

You will be offering support to all of Secure Trading's customers with regards to integrating their websites to the payment platform.

Technical Support Officer - Key Responsibilities:

- Assisting Secure Trading's customers during the integration of their website to our payment functionality

- Manage customers' accounts

- Record details of inquiries, comments and details of action taken via the Salesforce system

- Responding to emails

- Providing out of hours support for merchants

- Liaising with banks and development partners

- Regular review meetings with the Customer Support Manager (Bi Monthly)

- Comply with all legislation and codes of practice appropriate to the role

- Out of hours support on a rotational basis with the team

- Strong customer orientation

- Comply with the Health and Safety at work Act (1974) and relevant directives in all activities

- Compliance on all relevant aspects of the Data Protection Act as appropriate to the role

Technical Support Officer - You:

- Computer literacy, Microsoft Office, Salesforce, Document Management System (DMS), Data handling, record keeping

- Similar role in a service orientated company

- Java Script


- Problem analysis and resolution

- Similar role in a service orientated company

- Ability to perform the role of a good ambassador for the organisation at all times.

- Able to work shifts on a rotational basis with the team

- Articulate communicator

- Good listener: listens and is aware of other peoples' point of view

- Self-reliant: ability of individual to work without close supervision and address

problems in a collaborative environment

- Ability to work as part of a close team

- Good problem-solving abilities

- Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment

- Ability to work under pressure

To submit your CV for this exciting Technical Support Officer opportunity, please click 'Apply' now

Contact Details:
Contact: Contact

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