Support Software Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
North Ireland
Salary Description:
Competitive salary offered
Job Ref:

Support Software Engineer role working Panama 24/7, 365 shift schedule based in Belfast.

Your new company
Our client is a the leading global provider of energy-efficient processor designs that are enabling the intelligence 100 billion silicone chips and securely powering products from the sensors to the Smartphone to the supercomputer.

Your new role
Are you a Support Software Engineer that is passionate about and dedicated to delivering high-quality support to customers? The Pelion team builds, maintains, and operates High Availability solutions based on the latest standards and technologies and aims at secure connectivity and device management of cellular IoT and consumer devices set to be deployed in trillions in the coming years.

Collaborate with and work as in a team, with platforms, applications, and network engineers developing & supporting the infrastructure on a shift schedule (24/7)
Investigate, Diagnosis & Resolve Incidents, analysis of monitoring, logs, and system behaviour to resolve Incidents as quickly as possible in accordance with customer contractual Service Levels. Attend Post Incident Reviews
Monitor network status, performance and capacity and develop and implement improvements. You support the implementation of new connectivity during complex MNO and customer integrations
Contribute to Problem Management and Continuous Service Improvement
Coordinate and collaborate with customer contacts, 3rd Party vendors, and other teams. Track and document all Incidents worked on in detail
Learn from engineering teams to develop an understanding of connectivity and device management technology
As a Support Engineer you possess good communication skills (verbal and written) combined with an analytical mind You love being part of a fast-paced High Availability environment and be adept at collaborating both within and outside the team. Show success in diagnosing and resolving Incidents using groundbreaking technology.

What you'll need to succeed

Strong cross-platform networking skills because you support existing customers using Arm's service-based technologies
Experience working with both service orientated architecture and microservice architectures
Unix systems administration experience (Linux), knowledge of RADIUS, and associated AAA systems.
Awareness of various VPN implementations including IPSec, OpenVPN, and L2TP
Familiarity with working in a secure accredited environment. You have worked with Cisco firewalls, Load Balancers, and Traffic Management, as Database connectivity knowledge e.g. MongoDB

What you'll get in return
Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Company's benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

Annual Bonus Plan
Discretionary Cash Award
Group Personal Pension Plan with enhanced company contribution
Medical, Travel, Health & Life Insurances
Holiday, 25 days annual leave with option to buy an additional 5 days per year
Sabbatical, 20 paid days every four-year of service
Volunteering, One (1) paid working day each year
Varies by location: cycle to work, free car parking, gym on site, team and social events

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Contact Details:
Contact: Contact

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