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IT Application Support Analyst - Sandyford

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Sandyford
Salary Description:
Competitive Salary Offered - see below
Posted:
28/07/2020
Recruiter:
Home Instead Senior Care
Job Ref:
ComputerJobs.ie

 

OBJECTIVE

 

To support the Home Instead Senior Care (HISC) network in the use of various business systems, some of which are bespoke to the care sector.

 

 

KEY Employee Responsibilities

  • Become the systems expert and champion for all systems used across HISC.
  • Support the HISC network in the use of the business applications and software systems. This includes a range of systems across various sectors of the business.
  • Provide troubleshooting and support for systems over the phone, email or through MS Teams to staff and owners.
  • Act as the conjugate between HISC and the third-party systems and external IT support provider.
  • Create Training materials to assist staff and owners maximize their usage of systems.
  • Monitor, report and analyse the systems issues arising in the network
  • Manage and administrate all operating systems and their corresponding or associated software.
  • Manage configuration changes needed across the different systems in operation and perform necessary updates where applicable
  • Manage the IT systems change request process for HISC.
  • Conduct User Acceptance Testing for new releases/system updates.
  • Monitor new releases and updates to systems to ensure HISC is utilizing the systems to their fullest.
  • Participate in system training to ensure you have most up to date knowledge of systems
  • Create and collate reports from the various systems used
  • Participate in strategic IT meetings

 

 

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

·         Ability to be a quick learner, capable of learning systems using a variety of training resources, training sessions and getting hands on with the products.

  • Understand and uphold the policies and procedures established by Home Instead Senior Care and the related role to the Information Technology Department.
  • Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
  • Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
  • Ability to establish collaborative working relationships with management, colleagues,  owners and their staffs.
  • Ability to demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
  • Ability to work independently and meet deadlines.
  • Ability to maintain confidentiality of information.
  • Ability to plan, organize and prioritize daily, monthly and yearly work.

·         Ability to be a team player, but also able to work independently with your own initiative

·         Empathy for customers and able to talk to them at their level of knowledge

·         Able to take ownership of a problem and see it through to conclusion

 

 

 

KNOWLEDGE, SKILLS AND ABILITIES DESIRED

  • Previous experience in an IT support role
  • IT Qualification/Certification

 

Contact Details:
Home Instead Senior Care
Tel: 012973490
Contact: Ciara Fagan

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