In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department.
An ability to communicate verbally and via email with all customers in simple and understanding manner#
An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
- Ability to perform service desk admin functions to a high standard
- Good analytical and problem-solving skills
- Good interpersonal and customer care skills
- Good accurate records keeping
- Willingness to learn in a fast paced environment
- Professional and flexible attitude
About PFH Technology Group
Founded in 1985 in Cork, which is maintained by some of our employees to be the real capital, PFH is Ireland’s leading, indigenous ICT Solutions Provider, supplying centrally supported and managed ICT solutions to our wide range of Public and Private sector clients. We are also the largest, independent provider of infrastructure services and the most experienced end-to-end provider of voice, data and IT services.
PFH was named as one of Ireland’s Best Managed companies in the Deloitte Best Managed Companies Awards programme 2018 & 2019. We are positioned as a trusted partner who can provide expertise and support in technology by maintaining partnerships at the highest level with key technology leader’s such as Microsoft, Citrix, VMWare, Dell/EMC, HP & Lenovo.
Our client base, of almost 1,500 organisations is served from our offices in Dublin, Cork and Galway, where we currently employ circa 350 employees with 250+ engineers nationwide and counting.
So why work with us?
We pride ourselves in our work and delivery of results for our clients.
Your knowledge is nurtured and through access to further job specific training you can grow further too.
PFH has a collaborative working environment where we are working together toward a shared goal.