Client Services Manager

Job Category:
IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
International
Location:
Hamburg
Salary:
€40,000 to €45,000 per annum
Posted:
23/06/2020
Recruiter:
ITech Consult Recruitment
Job Ref:
919474FK

Client Services Manager EMEA

Role:
Our client is a global leader in payments technologies, turning everyday interactions with businesses into exceptional experiences. They create awesome, instant and secure payment solutions that connect their customers to customers, anytime, anywhere, wherever money is in motion.

Responsibilities:

* Ownership of key clients from an operational perspective, working closely with the account management team who deliver commercial support to ensure clients receive the service specified in the appropriate client tier. EML EMEA operates a matrix approach to teamwork, so from day one you'll have the opportunity to build an internal network cross-functionally, which will help you shine and drive awesome results for your clients
* Daily management of client programs using a number of EML proprietary systems, all of which are cutting edge and best-in-class. There is also the chance to be part of developing the next iteration of this technology to really influence the product EML delivers as it becomes a though leader in payments
* Responsibility for improving processes as they are delivered to clients, liaising with appropriate teams at EML to act as "the voice of the client" internally and be a true champion for customer success
* Ensuring client programs comply with relevant legislation in each jurisdiction, working with the legal, risk and compliance team, and scheme rules from payment providers
* Lead the operational agenda through regular communication with your clients - in most cases at least weekly. Assess the client's current and future operational needs, and propose alternatives to optimise efficiency and revenue which they embrace and value
* Manage a diverse range of complex or bespoke client requests and daily requirements, including the opportunity to be involved in regional or global projects with real impact on how EML develops
* Complete a regular review of client systems and networks to ensure these remain accurate and up to the required standard for the client and EML
* Liaise with the customer support team to ensure they are fully briefed on the parameters of all of your client's programs in order to deliver best service when contact is made - coaching and developing the team to deliver above and beyond at every opportunity

Requirements:
* Ability to operate in a team environment and collaborate at a high level
* Language skills which match the subset of clients you'll be responsible for (German)
* Operate in a fast-changing market and business environment with positivity and embracing challenges
* Excellent problem-solving skills which you enjoy using frequently
* Knowledge of Prepaid or Gift Card is a bonus but the ability to learn and ask questions is critical
* Proven track record of consistent delivery of operational excellence in a solution-oriented environment
* Role will require travel to client sites but remote management will also be required

Reference No.: 919474FK
Role: Client Services Manager
Industry: Financial
Location: Remote Work, close Hamburg, Germany
Job Type: Permanent

Contact Details:
ITech Consult Recruitment
Tel: +353 1 901 0332
Contact: ITech Consult AG

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