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Level 2 Desktop Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
South Ireland
Location:
Waterford
Salary:
€45,000 to €55,000 per annum
Salary Description:
pension, healthcare
Posted:
18/05/2020
Recruiter:
Reperio Human Capital Ltd
Job Ref:
BBBH26634

Level 2 Desktop Support

Our client is recruiting for a Level 2 Desktop support engineer to join their team. The company is forward-thinking, and puts a real emphasis on "project ownership" say goodbye to micromanaging.

Our client needs you to be a self-starter and excellent on the technical side, but most of all you must be excellent with customers. If this sounds like you then keep reading!

Key Responsibilities:

* Provide excellent customer service.
* Analyse and resolve Network related technical issues
* Migration of client's profiles and data from old devices to replacement
* Remote troubleshooting of client's technical issues
* You will be responsible for troubleshooting Active directory users
* Troubleshooting Malware, encryption, and software installation
* Document client issues for future colleagues
* Broadband line and service installation and troubleshooting
* Experience troubleshooting a variety of technical issues ie. server operating systems, Office 365, Network Software, Backup devices, connectors
* Mentoring younger team members

Key Requirements:

* Customer-focused
* Excellent communication skills
* Self-motivated and proactive and proven problem solver
* Experience with Draytek, VMware, Hyper V
* Degree educated
* Min of 3 years IT support experience in a similar role

Benefits:

* Excellent salary
* Career progression
* Bonus

For More Information Call Peter Raine at Reperio Human Capital 015713966

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3966
Contact: Peter Raine

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