Service Desk Analyst - 11- Month Fixed Term Contract
My client is a leading business and technology operations subsidiary of a U.S financial services provider with offices throughout the U.S, Europe, and Asia. They are currently on the lookout for a Service Desk Analyst to join their team based in Donegal.
Core hours are 8am – 5pm (EST) however this is part of an overall service so there will be a need to work alternative shifts on a periodic basis. The successful candidate must be capable of working independently or as part of a team.
Apply for the Service Desk Analyst role above or contact Helen Gillbanks for more information.
Responsibilities of the Service Desk Analyst role:
• Troubleshoot and resolving Incidents at a Tier 1 Level
• Processing Service Requests for the enterprise
• Customer Relationship Management as and if appropriate
• Effectively manage Customer Service Level Agreements (SLA’s)
• Monitoring and Response for Live Chat, Mailboxes and Work queues
• Provide Support in the following areas: Application, O365, Mobile, RSA & more
• Contribute towards knowledge
• Contribute towards operational improvements
• Effectively accesses internal resources to expedite solution-related activities or events
• Maintain Customer Satisfaction

Required Skills and Experience for the Service Desk Analyst role:
• Effective communications skills
• Ability to multitask and work under pressure
• Problem-Solving
• Time management skills
• Ability to Troubleshoot / Problem Solving experience
• Customer Service experience
• Record Management knowledge or experience
• Administration skills

Desirable Skills and Experience for the Service Desk Analyst role:
• Working knowledge of Windows 10 and SharePoint
• Desktop support experience
• ServiceNow experience
• Videoconferencing, multimedia, and Skype support experience
• System administration experience
• Degree or Certificate in I.T. or related discipline is preferred
• ITIL certifications
• Technical Support experience working in a technical support role Tier 1/Tier Two

#ServiceDeskAnalyst #Support #Windows10 #SharePoint If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 353 1 5367388)

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