Level 2 Support

Job Category:
Software Developer/Engineer
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Central Dublin
Location:
Dublin
Salary Description:
Competitive salary offered
Posted:
13/05/2020
Recruiter:
Anonymous
Job Ref:
888876391

Tier 2 Helpdesk Engineer

I am currently working with an Irish owned company that is looking for an experienced level 2 engineer to join their growing team. This is a newly created role as the company continues to grow, they will provide endless opportunities to grow for the right candidate.

Key Responsibilities:

Perform 2nd level support using the company's remote software
Provide exceptional customer services
Attend offsite issues or conduct installations
Analyse customer problems and document troubleshooting resolutions
Assess new processes, services, and technologies
Escalate unresolved issues to relevant colleagues
Mentor junior team members

Key Requirements:

2 years' experience operating as a level 2 engineer
Great communication skills and can discuss identified issues to both technical and non-technical customers and colleagues
Microsoft based software background
Office365, Active Directory, Azure
Experience both on-premise and cloud
Hardware experience including mobile, laptop, printers
ConnectWise management software
Extensive knowledge in Voip/Cisco networking

Nice to haves:

PowerShell
Automation problem-solving experience
SonicWALL system experience

Benefits:

Excellent salary
Flexible working
Pension

For more information contact Peter Raine at Reperio Human Capital (phone number removed)

Reperio Human Capital acts as an Employment Agency and an Employment Business

Contact Details:
Anonymous
Contact: Contact

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