Helpdesk Specialist
12 month contract initially
Dublin City
THE ROLE REQUIREMENTS:
- Fluency in the spoken and written English language, must indicate whether the Resource is a native English speaker or not. If not native English speaker, then must have CFER at level C2.
- Intermediate level with a minimum of 4 -6 years’ experience.
- Have a qualification in a relevant field which is equivalent to European ICT E-competence Framework 3.0 e-CF level e-1 (EQF level 3), (QQI Level 4).
- Clearly demonstrated experience with:
- Microsoft OS products including Windows 10 and MS Office 2010, 2013 and 2016, Office 365
- Windows Server 2008/2012/2016
- MS Exchange Server
- Active Directory
- Video Conferencing (for example Polycom)
- Fixed and Mobile Telephony, Mobile Device Management Systems – iPhones & Android
- PC Support
- Virtualisation products (for example VMWare)
- Remote monitoring software (for example SCOM, Nagios, Solar Winds, PRTG)
- Skype for Business
- Experience with ManageEngine Servicedesk application or environment.
- Experience with remote access tool DameWare
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