German Speaking Desk Engineer

Job Category:
Software Developer/Engineer
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Cork
Location:
Cork
Salary Description:
Competitive salary offered
Posted:
25/03/2020
Recruiter:
Anonymous
Job Ref:
871173719

German Speaking Service Desk Engineer

About my Client

I am working with an IT Global Services company currently with delivery centres across the world. They are planning to grow and expand the business over the next 2 - 3 years through a combination of organic growth and acquisitions.

What makes them stand out is their ability to deliver scalable and world class 24*7 technical support along with a mission to be a global leader in innovative IT customer support solutions that meet and exceed their business partner's requirements.

Responsibilities:

Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
Monitor and update call logging system, ensuring customers receive top level service
Provide "how to" assistance on all internally supported devices, applications and systems to troubleshoot the end user's issue and resolve upon first contact, when possible.
Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.
Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password.
Incident Management - ensure all tickets are resolved efficiently
Monitor and update call logging system, ensuring customers receive top level service
Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the
Windows/Mac OSx operating systems.
Experience and Skills:

Min 1 Years' experience in customer support or application support required
Fluent in German & English languages
MCP and Microsoft software certification desirable
Excellent communication skills with the ability to support clients remotely
Excellent time management skills and ability to work under time pressure
Base understanding of Microsoft Active Directory
Understanding of ITIL framework
Previous 1st Line experience

Benefits:

Pension
Health care
Bonus

For more information on this role please contact Peter Raine at Reperio Human Capital (phone number removed)

Reperio Human Capital acts as an Employment Agency and an Employment Business

Contact Details:
Anonymous
Contact: Contact

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