Technical Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary Description:
Negotiable
Posted:
27/03/2020
Recruiter:
FRS Recruitment
Job Ref:
FRS37105

As a Technical Support Analyst, you will provide a high level of support to clients on a range of software products. This will involve guiding them on use and features, answer questions and troubleshooting technical issues.

Responsibilities

* Support clients with a range of software products with emphasis on high user satisfaction
* Provide education on new features and products
* Troubleshoot technical issues
* Escalate technical issues where required

Requirements

* Experience working closely with technology
* Degree in Computer Science, Engineering or a related field
* Strong customer focused approach to solving issues
* High level of critical-thinking and problem-solving skills
* Attention to detail
* Must be able to understand technical issues and be able to communicate them to non-technical audiences

For more information or to apply to the role contact Emmet on +353 86 185 2341 or email to emceneaney @ frsrecruitment.com.

Contact Details:
FRS Recruitment
Tel: +353 86 185 2341
Contact: Emmet McEneaney

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