Senior Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Central Dublin
Location:
Dublin City Centre
Salary:
€65,000 to €75,000 per annum
Posted:
06/03/2020
Recruiter:
Reperio Human Capital Ltd
Job Ref:
BBBH25606

My client, a global health care provider with an office in Dublin, is seeking a senior support analyst to join their expanding team. You will deliver vital support to the organisation and work as part of the support team.

Responsibilities:

- Provide 3rd level support to the company

- Analyse issues to ensure the company meets KPIs

- Take lead with implementing changes with processes

- Create documentation and update reports on issues with systems

- Provide excellent communication to the company

- Hiring, training and mentoring new support specialists

Essential Criteria:

- Third level degree in an IT subject area

- 6+ years in an IT support analyst role

- Excellent experience within a Windows environment

- Experience with cloud technologies and virtualisation

- Excellent interpersonal and communication skills

- Ability to prioritise and be adaptable to change

Benefits:

- Competitive salary

- Great pension

- VH1

This is an exciting opportunity for an experienced senior support analyst to work within a fast paced environment. If you are interested in this position, please apply now or contact Emma Irwin at Reperio for more information.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3000
Contact: Emma Irwin

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