My client, is an IT service provider in Dublin, who works with international companies. You will be an IT Support Specialist who has experince with providing level 2 and level 3 support. You will join their expanding service desk team.
- Work closely as part of a service desk team, providing support to customers
- Solve customer issues remotely
- Provide excellent customer support
- Escalate problems to the support team lead
- Ensure that changes are implemented on time
- Proficient use of ticketing system
- Mentor junior members of the team
- Third level degree in a relevant IT subject area
- Minimum 5 years' experience in IT support
- Experience in a Windows environment
- Experience with virtulisation such as VMWare and Hyper-V
- Experience with cloud technologies
- Ability to develop skills through training
This an excellent opportunity for an IT Support Specialist who has level 2 and 3 experience. If you are interested in this position, please apply now or contact Emma Irwin for more information.
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