We are currently looking to grow our support team in Naas, Co Kildare and are recruiting for a Level 2 Helpdesk & Support Engineer. If you're looking for a new challenge with huge room for future progression and training this could be the role for you.
● Respond to incidents logged via Help Desk.
● Phone, Remote & On-Site Support.
● Perform routine system & backup checks and escalate if required.
● Installing, configuring and troubleshooting of IT related software and hardware.
● Highlight any issues on customer sites using the correct escalation procedures.
● Excellent English - spoken and written.
● Minimum 1-2 years relevant experience in a 1st line Support Team.
● Full driving license.
● Industry standard accreditation desired.
● Microsoft Operating Systems & Applications.
● Anti-Virus, Spyware, Malware experience.
● Networking – TCP/IP, DNS, Switches, Firewalls etc