L1 Application Support

Role:
Our client provides solutions and resources to industry across telecommunications, power transmission and distribution, renewable energy and tower infrastructure

The IT Development department develop and support both inhouse and purchased systems. Their inhouse Project Management system is developed in Visual Basic, JavaScript/jQuery, HTML and CSS. Their HR & Asset management systems are PHP based systems and both connect to a MySQL database.
A new role has opened up to provide phone, email and deskside support to users of all our client's systems (both inhouse developed and purchased) and also learn their systems to assist their development team in the software development lifecycle.

Responsibilities:
* Level 1 System Support
* Monitor Support Helpdesk & Prioritise calls/tickets
* Provide software phone, email and deskside support to users
* Provide remote support to off-site teams
* Resolve ticket if possible, communicate resolution to the end user and close the ticket. If unable to resolve thoroughly, document ticket with actions taken, in an attempt to resolve and escalate ticket in accordance with IT Department procedures
* Form Development & Support in our Form Builder Tool
* Assist developers where knowledge allows with VB and SQL queries
* Assist developers with API implementation to provide integration with other systems

Requirements:
* Technical Diploma/Degree in Computer Science with experience in a similar role
* A keen interest in systems is essential
* Interest in continuous learning
* Excellent organisational skills
* Excellent communication and interpersonal skills
* Must possess excellent problem analysis and troubleshooting skills
* Work as part of a team or on own initiative

Nice to Have(s):
* Knowledge of PHP Symphony an advantage

Language (s):
* Strong level of English - written and spoken

Reference No.: 919113FK
Role: L1 Application Support
Industry: Telecommunications
Location: Co. Cavan
Workload: 100%
Start Date: ASAP
Job Type: Permanent

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.
Feel free to contact us for further information: 01 901 0332

About Us:
Since the foundation of our parent company - ITech Consult AG in 1997, we have continually extended our network of computer experts. ITech Consult has offices in Switzerland, Germany, UK and Ireland. Freelance IT specialists benefit from our comprehensive service offerings: including job evaluation, support in the application phase through to legal requirements, setting up of Irish Ltd Companies and on-going administrative support with our clients.

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