Business Process Improvement Specialist

Job Category:
Analyst (Business/Systems)
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
Not Disclosed
Posted:
14/02/2020
Recruiter:
Aspira Ltd
Job Ref:
AUTO-202002051540229641

                                    Business Process Improvement Specialist 

Business Process Improvement Specialist role requires someone with a lot of experience in business process re-engineering, (ideally an operations background ) , someone who is familiar with emerging technologies and how they can be leveraged

Role:

  • Candidate to identify and prioritize the root cause of current business problems
  • Understand and document the business processes underlying the technology solution about to be acquired defining opportunities for process improvement.
  • Define a mechanism to measure the Customer Management Solutions impact on that process
  • Construction of a compelling business case aligned to the Strategy to secure executive sponsorship
  • Prepare RFP and criteria for Vendor comparison

Skillset:

  • 5+ years of process management experience – Six Sigma (minimum Green Belt) or equivalent
  • Excellent organizational and documentation skillset, e.g. business process flow diagramming
  • Familiar with business designs: business models, functions, processes, job roles and customer interactions as well as how they are impacted and enhanced by digitization, AI/automation and emerging technologies/techniques

Required Experience:

  • Working in a multi-channel customer service environment
  • Must be familiar with NPS and customer excellence methods


Skills:

Six Sigma, NPS, Process Improvement

Contact Details:
Aspira Ltd
Tel: 021 2352550
Contact: Noreen Quinn

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