Technical Support – German

Job Category:
RDBMS / Oracle SAP SQL
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Galway
Location:
Galway
Salary Description:
Competitive salary offered
Posted:
14/02/2020
Recruiter:
Anonymous
Job Ref:
844686150

Our client, a leading global provider of industrial Internet of Things (IoT) and Machine-to-Machine (M2M) company in Galway are currently looking to recruit a German Speaking Technical Support for their site.

Job Responsibilities

* Develop and maintains a complete understanding of our products and ongoing releases

* Customer liaison via phone, email or remote control

* Technical fault analysis & troubleshooting

* Answer calls and e-mails in line with team KPIs

* Keep customers (external and internal) informed of the status of their helpdesk issues

* Monitor performance of installed software and hardware products

* Respond quickly to urgent issues, escalating to product development team where required

* Provide training / create documentation as needed

Required Skills

* Native German speaker

* Understanding of PC networking hardware/software concepts

* Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment

* Familiarity with SQL / MS SQL server and databases

* Ability to perform root cause analysis and replicate and test problems in multiple environments

* Excellent verbal and written communication skills

* Excellent team Player

* Fluent English essential - other European languages an advantage

Desired skills

* Familiarity with Citrix platform

* Experience with customer facing support

* Experience in the trucking industry

Education

* Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics Engineering

For further information on this Technical support role in Galway please contact Dee Curley on (phone number removed) /

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Contact Details:
Anonymous
Contact: Contact

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