Technical Support Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Job Ref:

Technical Support Engineer Dublin

The Role

The client I am currently working with are recruiting a technical support engineer to join their team. The Role is based in Dublin but will see you gain experience from working with teams from all over the world. The work will be varied as you will be working on various projects in both an individual and team basis. If you are looking for an entry level role in support, then this would be a great company to start with.

Key Responsibilities:

1st level support for all support queries
Manage and track support queries using internal customer portal
Escalate support issues to senior engineers
Ensure high-quality customer support is provided
Install and configure of hardware and software
Assist with installing or upgrading items of hardware and/or software
Build and prepare the Multi Test Platform for customer deliveries
Testing and evaluating new software

Key Requirements:

Excellent customer service skills
Professional demeanour and business acumen
Problem solving and analytical thought process
Good knowledge of hardware and networking (TCP/IP)
Proficient in Microsoft Office 365 and Windows 7 & 10
Knowledge of Linux
Degree Educated
Cisco CCNA R/S (Apply online only)

For more information on this role please contact Peter Raine at Reperio Human Capital

Reperio Human Capital acts as an Employment Agency and an Employment Business

Contact Details:
Contact: Contact

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