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Senior IT Support Technician

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Central Dublin
Location:
Dublin City Centre
Salary:
€40,000 to €50,000 per annum
Posted:
05/02/2020
Recruiter:
Reperio Human Capital Ltd
Job Ref:
BBBH24891

Senior IT Support Technician

€40,000 - €50,000

My client is an established multimedia company that manages all aspects of customer service. You will join a Customer Care and Support team as an experienced and driven IT Support Help Desk Engineer. You will provide first class technical support to customers and deliver IT support in house.

Responsibilities:

* Support issues submitted by customers experiencing challenges
* Troubleshoot and resolve complex cases
* Solve communications issues through email, chat session and phone
* Provide in office technical support
* Efficient response time to OEM inquiries

Essential Criteria:

* 5 years' experience within an IT Support and Software Support
* Working knowledge of Windows
* Achieve the required OEM certifications
* Great interpersonal skills
* Excellent organisation
* Flexibility

Desirable:

* Experience with Genesys, Cisco or related technology
* Familiar with ITIL

Benefits:

* Health Plan
* Paid Training
* Benefits Package

This is an excellent opportunity for a motivated IT Support Technician. If you are interested in this position apply now with your CV or contact Emma Irwin at Reperio for more information.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3000
Contact: Emma Irwin

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