Desktop Support Specialist

Co. Clare -Shannon

1 year contract (initially)

Requirements: 

Mandatory: 

• Excellent communication skills 

• Excellent customer focused skills  

• Ability to build strong working relationships  

• Must be passionate about progressing her/his career in a technology area. 

• Ability to take on new tasks and learn new technologies in a fast-paced work environment 

• Knowledge of various Microsoft applications and technologies. 

• Knowledge of MS Office product functionality including Word, Excel, Visio, PowerPoint  

• Good working knowledge of Outlook and Office 365. 

Desirable/optional: 

• Knowledge of desktop, laptop and tablet build and maintenance  

• Knowledge of desktop, laptop and tablet support, troubleshooting and resolution. 

• Knowledge of desktop peripherals support, troubleshooting and resolution. 

• Keep abreast of current developments and trends in the above areas of expertise 

• Keep abreast of current cyber-security developments 

• Strong analytical and organizational skills 

• Knowledge of Active Directory operation 

• Knowledge of Windows OS 

• Experience of ICT Service desk operation 

• Experience of frontline customer support 

• Experience of remote desktop services