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Help Desk Support

Job Category:
IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Solas Consulting Group
Job Ref:

Help Desk Support
My Client has grown to become one of Ireland’s leading fleet management companies over the years. They are currently seeking a Help Desk Support to join their expanding team of dedicated staff. My Client manages over 1.7 million vehicles across 43 countries with the mindset of acting locally and thinking globally. The successful candidate will provide first and second level Help Desk functions and support for end users.
Apply for the Help Desk Support role above or contact Stephen Kelly for more information.
Responsibilities of the Help Desk Support role:
• Provide support and act as the 1st point of contact on the Service Desk for routine problem identification and resolution resource
• Provide support for servers and Telecommunications infrastructure
• Configuration, deployment, administration and support of IT assets, including PCs, laptops, tablets, mobile phones, etc.
• Provide direct technical support to end-users for all IT and Telecom related issues for hardware and software. Support includes: installation, configuration, monitoring, diagnosing, repairing, maintaining, and upgrading of new and existing desktops, laptops, peripheral equipment, approved PC software, workstations and servers running Windows operating systems, Linux operational systems, network connectivity, network printing, and any other hardware/software issues
• You’ll escalate any unresolved problems, follow up support requests and provide regular updates to users on the progress of their issues
• Log, track and resolve incoming incidents and service requests from end users via telephone, portal and email
• Provide IT training to staff as and when required
• Utilize IT Service Desk technical support software to track all service and trouble tickets involving support to end-users, ensuring that SLAs are met
• Provide support using remote connection tools, where remote fixes are not possible, provide desk-side assistance at a suitable time
• Management of printer consumables, ensuring that adequate stocks are maintained
• Work with third party providers as required, providing assistance wherever necessary and appropriate, ensuring a high level of service is provided
• Take ownership of problems and try and come up with pro-active solutions seeking support from Senior IT Administrator when needed
• Perform system related daily processing and operational support needs for all areas as required. Ensure all daily jobs are completed according to established procedure
• Support with projects in relation to IT needs as and when required
• Create and update documentation and carry out administrative tasks as require
• Ensure efficient and effective department operations by providing back-up support to IT department personnel in performing daily tasks as needed
• Travel to other offices when needed
• Other duties as assigned by Senior IT Administrator

Required Skills and Experience for the Help Desk Support role:
• Graduate who has completed a course in an IT related discipline
• Previous experience in an IT support role would be beneficial
• Experience in deploying end users workstations would be preferable
• Experience in troubleshooting protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
• Strong communication skills demonstrated through interaction with employees and creating documentation
• Helpful and analytical, you must also have excellent problem-solving skills and the ability to prioritise and manage your workload effectively
• Highly self-motivated and directed
• Ability to work effectively and productively with others
• Ability to be flexible and responsive in order to provide the highest quality of service to employees/end users
• Ability to be thorough, accurate and attentive to detail
• Highly organised and has an ability to multi-task and work under pressure
• Flexible attitude to working hours - to cover system failures, etc
• Microsoft Certifications are an advantage or willingness to work towards achieving further qualifications

#HelpDeskSupport #Support #Level1 #Level2 #HTTPIf you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 015367390)

Contact Details:
Solas Consulting Group
Tel: 01 2449520
Contact: Stephen Kelly

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