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Senior Customer Support Engineer

Job Category:
IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
Negotiable
Posted:
16/01/2020
Recruiter:
Solas Consulting Group
Job Ref:
9425


Senior Customer Support Engineer
My Client is a leading provider of Internet and multi-channel banking, ATM and card payment solutions to the global financial services industry. They are currently seeking a Senior Customer Support Engineer join their growing team. The successful candidate will ensure that all customer support queries are responded to efficiently, and in a professional manner.
Excellent Benefits Package on Offer.
To apply for the Senior Customer Support Engineer role, please apply above or contact Helen Gillbanks for more information.
Responsibilities of the Senior Customer Support Engineer role:
• Establish a strong relationship with key customer stakeholders in both technical and business roles and at all levels in the company
• Management of customer experience with existing product suite
• Provide technical advice to the account management team
• Respond proactively to the evolving customer needs

Required Skills and Experience for the Senior Customer Support Engineer role:
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering or a related IT/IS field. Candidates with Business degrees with a high proportion of IT skills will also be acceptable
• Minimum of 3 years working in application support
• Proven relationship management experience and excellent communication skills
• Good knowledge of database concepts and design, especially related to ORACLE will be advantageous
• The ability to communicate effectively with all external and internal stakeholders
• Ability to work on customer sites either alone or as part of a team is essential
• Hands-on experience in Windows/UNIX Servers will be advantageous
• Hands-on experience supporting Internet and Mobile Banking applications (Desirable)
• Strong technical ability and a comprehensive understanding of Retail Banking Applications (Desirable)

Candidate Attributes for the Senior Customer Support Engineer role:
• A results focus and ownership of work. Be tenacious in reaching goals and achieving objectives
• Customer relationship management
• Leadership – provide guidance for customers and colleagues that allows them to complete their jobs
• Problem solving and resolution. Manage complex issues and projects and define creative solutions

#SeniorCustomerSupportEngineer #Support #Oracle #Windows #UnixIf you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 353 1 5367388)

Contact Details:
Solas Consulting Group
Tel: 01 2449520
Contact: Helen Gillbanks

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