Technical Support - Limerick

Job Category:
Job Type:
Level of IT Experience:
5-10 Years
Salary Description:
Competitive salary offered
Job Ref:

Looking for a Technical Support position with a supportive and growing company? Look no further! Our client based in the Castletroy area and they are looking for a Technical Support agent to join their growing team in their new offices.

Role and Responsibilities:

* Liaise with customers and provide technical and application support.

* Train customers on the use of Software Systems over the phone.

* Troubleshoot issues, manage incidents, escalate and ensure that all issues are resolved.


* Training in: SQL Query Language Skills, Supporting Databases, Microsoft OS and an understanding of Web / Mobile applications.

* An interest in providing the best standard of support possible and following every issue through to resolution.

* A solid understanding of databases, query languages and how they are utilised.

* An understanding of basic programming principles would be beneficial.

* The candidate should feel comfortable working on own initiative as well as in a team.

* Strong work ethic and a genuine desire to learn

Desirable skills and experience:

* Proficiency in Microsoft Operating Systems.

* Innovative problem solver with focus giving the customer the best solutions possible.

* Ability to work proactively with technology partners to ensure achievement of product installation deadlines.

* Knowledge and experience in networking, hardware and routers.

* Working knowledge of SQL Server

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Contact Details:
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