East of Cork city
€50k - €55k base + health + pensionOur client is a well established IT Services company in Ireland. Due to more customer growth, they are seeking a System Administrator to join the team in a L3 capacity. Someone who has experience with Citrix in particular is what they need.
You will be responsible for supporting the EUC back office environment which supports over 2,500 end users across multiple platforms using industry leading technologies.
Provide Level 3 support as and where required.
Investigation and diagnose all reported and escalated incidents.
Responsible for management of IT monitoring systems and identify the appropriate resolution in the event management system using Datto Autotask.
Support and deploy solutions for Active Directory and Group Policy.
Manage and maintain the Citrix environment.
Create and maintain comprehensive documentation as it relates to IT topology, equipment, and configurations.
Act as a mentor to other team members, i.e. coaching in the delivery of projects, tasks and/or troubleshooting exercises
Produce high-quality documentation to support workarounds and/or resolutions to assist in knowledge transfer and efficiencies
Manage the agreed Change management processes.
Provide advice and guidance where appropriate in relation to incidents, service requests and/or projects to ensure the successful completion of said items
Adhere to our client's published procedures and processes
Using industry and company best practice and information, provide improvement and efficiency suggestions to our client's existing processes on an ongoing basis. Skills & Experience
Must be able to demonstrate excellent Support Skills for Level 3 incident management
Must have Windows & Active Directory Skills at Server Level
Must have Citrix experience.
App deliver experience MDM or Citrix desirable.
Must have Expert-level knowledge of Microsoft platforms and services.
Be familiar with Symantec end point protection.
Have good Knowledge of Hardware and SAN environmentsGreat career progression and training on offer, not to mention working in an award winning company!
Please click APPLY to be immediately considered!