Helpdesk Support Analyst - L2

Job Category:
Analyst (Business/Systems)
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary:
€35,000 to €50,000 per annum
Salary Description:
pension, healthcare
Posted:
09/01/2020
Recruiter:
Reperio Human Capital Ltd
Job Ref:
BBBH24223

Helpdesk Support

The Role

Our client our recruiting for a helpdesk support analyst who will provide level 2 support to end users for all desktop, hardware and software issues. You will be participating in deployment of new technologies and systems. A high level of flexibility is required to ensure the delivery of an effective and efficient service.

Key Responsibilities:

* Provide customer service and technical support
* Troubleshoot problems and issues related to support service delivery
* Takes ownership of issues that cannot be resolved by level 1 colleagues and see that issue is resolved
* Work effectively as part of a team, to multitask and to arrange work
* Monitors the daily helpdesk queue, resolving issues assigned
* Communicating resolutions effectively with end users and updating helpdesk system details as appropriate.
* Providing clear, concise reports on status of all calls to manager
* Develop and document new work instructions and knowledge base articles when required.
* Provide basic IT training to non-IT personnel as and when required to increase self-reliance within the business

Key Requirements:

* University Educated in Computer programming or related field
* VmWare experience
* Competent in Microsoft OS servers
* Network and Telecom component knowledge

* Ability to demonstrate respect and recognition towards a healthy work environment.
* Ability to organise and prioritise tasks and issues efficiently and as business requires.
* Creates and facilitates collaboration and cooperation among diverse groups.
* Ability to solve problems and make decisions.
* A positive and strategic thinker.

For more information on this role please contact Peter Raine at Reperio Human Capital

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3000
Contact: Peter Raine

You may return to your current search results by clicking here.

Latest Job Listings