1st Level IT Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
€26,000 to €32,000 per annum
Sure Candidate
Job Ref:

Our Client has an requirement for an experience Desktop Support Engineer, this position will be responsible for the resolution of 1st level support issues for Clients ranging from SMB to Enterprise. If you enjoy working in a collaborative team based environment and you have a positive attitude, then this is an opportunity worth discussing. The company offers a support for engineers to attain industry based certification and has a positive culture of promotion from within. 

Key responsibilities: 

  • Logging and resolving tickets within the departments SLA.  
  • Managing User profiles and hardware for new starters, contractors and people exiting the organisation.  
  • Updating Active directory profiles and managing user groups and access to shared folders/drives.  
  • Resolving any hardware related issues e.g. hard drive replacements, OS upgrades, installation of additional software etc. 
  • Additional project work as required. 
  • Maintaining documentation to the required standards. 

Technical Experience:

  • 1+ years desktop support experience with hands on exposure to Windows Server 2012 -2019, Microsoft Exchange and Active Directory.  
  • Experience working in an SLA driven environment and experience of managing support tickets to ensure that SLA's are complied with.  
  • Strong interpersonal skills and proven ability to maintain site documentation. 

To be considered for this position applicants must be eligible to work and reside in Ireland (holder of an EC Passport or a Current Stamp 4 Visa). 

SureCandidate Contact: For further information or to apply for this position please contact Matthew Duane Rice

Contact Details:
Sure Candidate
Tel: 061 513141
Contact: Matthew Duane Rice

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