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Level 2/ 3 Support Engineer - Data Center Operations

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
€48,000 to €62,000 per annum
IT Search & Selection
Job Ref:

Responsible for coordinating and supporting the data centre operations including all ICT systems at multiple On- Premise and Cloud locations as well as playing a key role in identifying, evaluating operational strategies on new systems, enhancement existing systems and ensuring the Data Centre operations achieve the highest level of availability, reliability and security



-   Manage all aspects of hardware and virtual infrastructure and third party support including, VMware vSphere, IBM Storwize SAN, HPE and Lenovo Servers and Brocade Switches

-   Responsible for success of Backup, Replication and Recovery using Veeam and VMware SRM

-   Monitor and plan for capacity and performance

-   Ensure enterprise hardware, software and related services are patched and hardened

-   Implement best practice service methodologies including Disaster Recovery, Capacity Planning, Incident Management, Change Management and Infrastructure Monitoring.

-   Responsible for Disaster Recovery processes and procedures, including backups, testing and site recovery management

-   Constantly improve all Data Centre related processes and procedures

-   Adopt a risk management approach to Data Centre operations and ensure risk logs are created and managed


-   Maintain all windows server environments

-   Maintain and support on premise/cloud Microsoft based software suite and company related applications/databases which includes Active Directory, Microsoft Exchange/Office 365, SQL, SharePoint 2010, 2016, Dynamics CRM/CRM 365, WSUS, System centre Configuration Manager, Azure

-   Provide and support other company’s third party applications ie TMS,PSA, Microsoft Power BI

-   Administration and maintenance of a number of SQL databases



-   Provide L2/L3 escalation point for company systems and infrastructure support for ICT Helpdesk

-   Ensure enterprise hardware, company applications, software and related services are patched, secure and hardened ie align to ISO 27001 standard

-   Define, implement and maintain standards to control and monitor user access is keep secure to include all system, databases and applications.

-   Provide comprehensive documentation for the systems

-   Act as key SLA contact with external suppliers and monitor supplier performance and escalate as necessary

-   Liaise closely with other ICT unit leads to ensure the ICT function collaborates and works effectivity together

-   Take a role in proposing innovative ideas and solutions

-   Allocate work, develop staff and ensure effective relationships in a team working context



-   Some out hours work may be required to minimise downtime.

-   Any other duties within the general requirement of this job description.

A proven record of ICT systems support and development and at least 5 years’ experience in:

-   VSphere (Certification desirable)

-   Active Directory (Certification desirable)

-   Excellence in DR strategy and implementation

-   Experience working in a hosted data centre operation

-   Demonstrated Organisational Skills


Relevant Third Level ICT qualification (e.g. Degree) or equivalent technical Certification is essential


-   ITIL Certification

-   Experience of SQL server backup and maintenance

-   Experience in Azure, O365, SharePoint, CRM and PowerBI

-   Experience in Change Control process

-   Experience in ISO 27001 process

-   Knowledge of the workings of the community/voluntary/public sector

Contact Details:
IT Search & Selection
Tel: +353 1 507 9264
Contact: David Brazil

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