Dublin city based
€37,500k base + health & pension - permanent
Fantastic training & opportunity to certify
Stamp 4 Visa or EU passport only! The Level 1 Support Engineer is part of a dedicated support role in a managed service environment providing remote support and maintenance to multiple client environments.
The role requires some knowledge or support experience of infrastructure environments, either physical or virtual.
First point of contact for clients requiring technical infrastructure support and final point of communication once resolution is implemented.
Effectively deal with customer technical issues. Act as Level 1 Virtual Infrastructure Support Engineer for multiple customer environments
Respond to incidents logged via IT Service Desk or in person
Escalate issues appropriately internally and/or to relevant vendor while remaining within service levels
Event management - investigate alerts received from the customer monitoring system and determine proper actions to address these alerts.
Complete daily environment checks and operational task for customers
Change management - Fulfil change requests as requested by the customer following the agreed customer change process where applicable and under the direction of more senior/experienced resources.
Service request - fulfil service requests as requested by the customer and under the direction of more senior/experienced resources.
Follow best practices and methodologies
Take direction from more senior/experienced technical and support resources Role Specific Requirements
At least 1 years' experience of technical support and administration of infrastructure environments AND/OR at least 2 years' experience of technical support experience in the following areas; laptop, desktop, smartphones, tablets and printer hardware fundamentals.
Interested in infrastructure and virtualisation technologies; willing to accept training and certification
Understanding of ITSM Service desk Tools - Cherwell an advantage.
Knowledge of (ITIL) version 3. Certification advantageous.
Any industry certifications for example; Microsoft MCSE's, VMware, VCP or Network, CCNA a distinct advantage
Have excellent oral and written communication skills and a customer service-focused manner
Work as part of a team & operate on own initiative when required
Full driving license (desirable but not essential)If you're a junior support engineer, keen to progress in your career and work in a supportive environment where you can up-skill and do certifications, then don't hesitate and APPLY TODAY!