Service Desk Specialist

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Salary Description:
Competitive salary offered
McGregor Boyall
Job Ref:

Service Desk Specialist

Belfast - Contract - 6 months Role Description

Our client is looking to bring on a Service Desk Specialist, you will be responsible for approximately 19000+ users with over 25000 desktops, plus laptop and Corporate Mobile devices. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

The Service Desk currently provides coverage 24x7 from Sunday to Friday and implements a follow the sun model between Belfast and San Antonio so shift work will be included.

* Microsoft Qualifications
* Other IT Support based qualifications / training
* ITIL qualifications

* Helpdesk / Call Management system
* Citrix Environment
* VDI (Virtual Desktop Infrastructure)
* Mobile Apps (Blackberry Work; Blackberry Access; Blackberry Connect)
* MS Outlook / Exchange

If you think you are the right candidate for this role and would be interested in hearing some more, please get in touch with Elisha on or alternatively get in touch on

McGregor Boyall is acting as an Employment Business in relation to this vacancy.

Contact Details:
McGregor Boyall
Contact: Contact

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