280 - 2 Months Contract (Minimum) - Dublin city centre
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Working with callers and other help desk specialists to resolve normal and unusual information system problems. Evaluating the efficiency of new tools and utilities used for help desk services. Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures. Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
Capita IT Resourcing is acting as an Employment Business in relation to this vacancy