Service Delivery Manager
My Client provides Voice and Data solutions, Outsourced Helpdesk and Private Cloud Solutions nationwide. They are seeking a Service Delivery Manager to join their knowledgeable team based in Waterford.
Apply for the Service Delivery Manager Role above or contact Stephen Kelly for more information.
Responsibilities of the Service Delivery Manager Role:
Management of service engineers excluding helpdesk, coordination of all Installations and Field service engineering team – oversight on Install quality, customer satisfaction, timelines, budgets and commercials and Installs billing.
Required Skills and Experience for the Service Delivery Manager Role:
• Must have a technical background and be able to understand Install process and technical requirements of Install
• Have a strong customer service/quality of service delivery and understand client expectations
• Ability to manage multiple engineers across multiple Geographic locations
• Assist Sales account managers with quotations and technical assessments pre quotation stage – Sanity Check, deliverables and the technology being deployed
• Check and validate timelines for installations based on resources allocated and similar works
• Liaise with purchasing and stock control department on good dispatch and work schedule
• Oversee the Schedule for Preventative Maintenance calls – 2 months in advance (resource and client side)
• Schedule and manage remote install engineering – Time, tickets, utilisation, and escalations
• Complete project installs details outlining project and tasks and timelines, in consultations with engineering where required
• Contact client pre-visit and confirm schedule, date, time engineer attending etc.
• Carry out ongoing install assessment on engineer’s – Pre, during and post Install
• Liaise with Purchasing and stock control department on stock levels and engineering requirements
If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 015367390)
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