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Application Support Specialist

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
South Ireland
Location:
Unspecified
Salary:
€40,000 to €50,000 per annum
Salary Description:
€40000 - €50000 per annum
Posted:
12/12/2019
Recruiter:
itContracting - An Evros Company
Job Ref:
ITC-2949

itContracting are seeking applications for an Application Support Specialist, this is a permanent position located in Waterford

Level 23 Support.

The Software Support Specialist will be responsible to supply Level 23 support to our clients. This support includes resolving escalated technical support cases, product installations & upgrades, bespoke client projects or any other duties as assigned by the Support Manager.

The Software Support Specialist responsibilities include: 

- Ensuring that the scheduling of support and project tasks is carried out in an efficient and balanced manner, communicated clearly to our customers and partners, and are aligned with business and sales needs.
- Supply an exceptional and consistent Software Support service to our clients.
- Deal with clients and fellow team members in a polite and professional manner
- Ensure that clients and fellow team members are updated re technical cases in a timely manner where appropriate.
- Ensure that all work is documented correctly as per existing procedures.
- Be proactive with case load assignments
- Help and mentor junior team members
- Adhered to company’s escalation procedures where the immediate support available cannot quickly address a customers’ issue.

 Software Support Specialist core requirements: 

- Minimum 5 years’ experience in supporting software applications in a customer facing role
- IT degree
- Good knowledge of and experience in a broad range of technologies including:  MS ExchangeO365, SQL Server, Windows OS, Storage, Archiving, File systems, Cloud Technologies.
- Industry certifications a plus
- Able to work independently and efficiently to meet deadlines.
- Able to promptly answer support related email, phone calls and other electronic communications.
- Self-motivated, detail-oriented and organized.
- Good communication (oral and written), interpersonal, organizational, and presentation skills.

 
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.

Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.

Ref: ITC2949

Contact Details:
itContracting - An Evros Company
Tel: 00353878587672
Contact: Paul Evans

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