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Cloud Support Engineer

Job Category:
Software Developer/Engineer
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Limerick
Location:
Limerick City
Salary:
€30,000 to €40,000 per annum
Posted:
10/12/2019
Recruiter:
Axiom SL
Job Ref:
Cloud Support Engineer


Key Responsibilities

·     Ensure that the overall service (including people/processes/tools/infrastructure) is available, and meeting agreed service level requirements – covering AWS and ControllerView (CV) and the various solutions

·     Ensure that the customer and operational support environments are sized appropriately (including both increasing resources as needed and also reducing resources when not in use)

·     Manage appropriate incidents (and problems) through to resolution, referring and escalating to other resolver groups as required

·     Support plans relating to security incidents (including testing), initiating actions when flagged, ensuring liaison with other parties (internal and external) as necessary

·     Execute plans for DR/BC as required (including periodic testing)

·     Maintain operational run book, taking input from other teams as required

·     Build new customer environments and on-board clients (liaising with client-facing teams)

·     Acceptance of new code (&c) from Development/Product/DevOps teams

·     Deliver changes to operational environments (within framework of release and change management processes)

·     Ensure support for culture of continuous improvement, including identifying areas for potential improved automation and feeding back to relevant teams.

 

Ideal Experience and Requirements

·     At least 5 years in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community

·     Strong knowledge of public cloud architecture (preferably AWS)

·     Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non- technical people

·     Excellent experience of working in distributed teams across multiple time-zones and different jurisdictions

·     Good understanding of financial regulatory reporting practices (ControllerView an added benefit

·     Hands-on experience with tools managing the cloud environment, including sysadmin skills and experience of writing scripts in an administrative language

·     Bachelor’s degree in information technology or similar qualification

·     Strong analytical skills and a familiarity with problem solving, an attention to detail and quality and a desire for improvement

·     Good awareness of security and confidentiality issues and experience of identifying security vulnerabilities.

 

Interested candidates should email with CV to ctierney@axiomsl.com

Contact Details:
Axiom SL
Tel: 0863975420
Contact: Ciara Tierney

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