Overall Expectation
Enclave Technologies are seeking a contracted Engineer for a six-month period beginning immediately, this role will be based on a customer site in Dublin 11.
Job Descriptions:
The IT support engineer will provide effective IT support across all aspects of the business and will provide back up and support to the IT manager. The position is responsible for supporting and maintaining bespoke business applications, desktop operating systems and Microsoft server environment plus general maintenance of all IT-related hardware/software.
The position provides exposure to a broad range of IT-related projects and activities.
Areas of Responsibility
- Providing desktop and server support
- Diagnosing and resolving technical issues
- Supporting and maintaining MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Installing authorized software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Reporting faults and logging tickets to troubleshoot incidents
- All records relating to a ticket must be recorded accurately in Enclave’s service management system and be reflective of the case activity.
- Ensure the customer is fully satisfied with the work carried out and achieve sign off from the customer.
- Documenting & Maintaining the IT knowledge base
- All records relating to the installation must be recorded accurately as part of change management
- Tickets must be correctly categorized & Prioritized.
- Escalating IT issues to the IT manager where necessary
- Responsible for managing backups and tape rotation
- Diagnosing and resolving technical issues
- Undertaking small- to medium-sized, IT projects as instructed by the IT manager
Character
- Well-groomed, neat appearance
- Extraordinary interpersonal skills
- Ability to "read" the customer and modify behavior/approach
- Must have excellent communication and customer service skills
- Logical thinker with excellent problem-solving skills
- Adaptive to change and able to manage stress
- Able to multi-task across several open cases and manage and prioritize own time
- Innate aptitude for troubleshooting and faultfinding
- Ability to adhere to strict process and procedures
Other
- 2 to 3 years’ experience in a diverse technology and customer service-focused role
- Relevant 3rd level qualification desirable
- Clean license and own transport is required
Benefits
- Salary depending on experience
- Private Health
- Expenses including mileage
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